Updated on: 05/01/2025

1. Introduction

Osborn Online ("we," "us," "our") is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, interact with our services, or communicate with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and international compliance requirements, including A2P messaging regulations for the USA/Canada.

2. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and business information provided when contacting us.

Usage Data: Information about how you interact with our website, including IP address, browser type, and cookies.

Communication Data: Messages and details provided when you communicate with us via email, forms, or other channels.

Transactional Data: Payment details and billing addresses for services purchased.

Marketing Preferences: Data on whether you’ve opted in or out of receiving marketing communications.

3. How We Use Your Information

We collect and process your information for the following purposes:

To provide our services, including website design and SEO.

To communicate with you about your inquiries, projects, or ongoing services.

To personalise and improve your experience on our website.

To comply with legal obligations or resolve disputes.

To send you marketing communications if you have opted in.

4. Legal Basis for Processing Your Data

We rely on the following legal grounds to process your data:

Consent: When you voluntarily provide information (e.g., via contact forms).

Contractual Obligations: To fulfil agreements, such as delivering services you’ve requested.

Legitimate Interests: To improve our website and provide relevant marketing.

Legal Obligations: Compliance with applicable laws and regulations.

5. Sharing Your Information

We do not sell or share your personal data with third parties, except in the following situations:

Service Providers: Trusted third parties who assist in providing our services (e.g., hosting, payment processors).

Legal Compliance: When required to comply with legal obligations or respond to lawful requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Cookies

We use cookies to improve your browsing experience. These include:

Necessary Cookies: Essential for site functionality.

Analytical Cookies: To monitor traffic and website performance.

Marketing Cookies: To deliver relevant advertisements.

You can manage cookie preferences via your browser settings. Learn more in our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

As a UK resident, you have the following rights under the UK GDPR:

Access: Request a copy of your data.

Correction: Update inaccurate information.

Erasure: Ask us to delete your data.

Restriction: Limit how we process your data.

Objection: Opt-out of certain processing activities.

Portability: Transfer your data to another organisation.

To exercise your rights, contact us at [email protected].

9. International Compliance (A2P Messaging for USA/Canada)

For customers based in the USA/Canada, we comply with A2P 10DLC regulations for application-to-person (A2P) messaging. This includes ensuring:

Consent: We only send messages to users who have opted in.

Transparency: All messages clearly identify Osborn Online as the sender.

Opt-Out Options: Recipients can opt-out of marketing messages by replying STOP.

Data Security: Message data is stored securely and only used for its intended purpose.

10. Data Security

We take reasonable steps to protect your data using:

Encryption for sensitive information.

Regular security audits.

Secure storage of all personal data.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: [email protected]

Phone: 07715 667 251