Updated on: 05/01/2025

1. Introduction

Welcome to Osborn Online. By accessing or using our website or services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before proceeding. If you do not agree to these terms, you must not use our services.

2. About Us

Company Name: Osborn Online

Contact Email: [email protected]

Osborn Online is a freelance digital marketing consultancy offering website design, SEO services, and related digital solutions.

3. Scope of Services

Our services include, but are not limited to:

Website design and development

SEO services and strategy

Hosting and website maintenance

Digital consultancy

The specifics of the services will be outlined in a signed agreement or proposal prior to commencement.

4. Payment Terms

All payments are due as outlined in the agreed proposal or invoice.

Failure to make payments on time may result in suspension of services.

Payments are non-refundable unless otherwise stated in writing.

5. Intellectual Property

All content, designs, and materials created by Osborn Online, including the website and associated elements, remain the sole intellectual property of Osborn Online.

Clients are granted a non-exclusive, revocable license to use the website for the duration of their subscription.

If a client cancels their subscription or fails to make payments, access to the website and its associated content may be suspended or revoked.

Third-party tools or plugins integrated into the website remain the property of their respective owners and are subject to their own licensing terms.

Clients may not reproduce, redistribute, or modify any proprietary materials without explicit written permission from Osborn Online.

6. Client Responsibilities

To ensure a smooth working relationship, clients agree to:

Provide all necessary materials, content, and feedback in a timely manner.

Approve deliverables within agreed timelines.

Maintain accuracy and legality of any content provided for the website or SEO purposes.

7. Hosting & Maintenance

Hosting and maintenance are included as part of the agreed service package.

While every effort is made to ensure uptime, Osborn Online is not liable for any unexpected downtime caused by hosting providers, technical failures, or unforeseen events.

Maintenance includes security updates, minor changes, and troubleshooting. Major revisions may incur additional fees, subject to prior agreement.

8. Limitation of Liability

Osborn Online is not responsible for indirect, incidental, or consequential damages arising from the use of our services.

We do not guarantee specific results, such as search engine rankings, as these depend on external factors beyond our control.

Our total liability is limited to the amount paid for the services provided.

9. Third-Party Tools and Services

Certain services may involve third-party tools or integrations (e.g., plugins, hosting providers, or analytics platforms).

Osborn Online is not responsible for the functionality, updates, or issues arising from these third-party tools.

10. Cancellation and Termination

Either party may terminate the agreement with 30 days’ written notice.

In the event of termination, the client will be billed for work completed up to the termination date.

Failure to comply with these Terms & Conditions may result in immediate suspension or termination of services.

11. Privacy and Data Protection

Any personal data collected is handled in accordance with our Privacy Policy. Clients must ensure compliance with data protection regulations (e.g., UK GDPR) for any data provided or collected through their website.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

13. Amendments to These Terms

Osborn Online reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with a revision date, and continued use of our services constitutes acceptance of any changes.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: [email protected]

Phone: 07715 667 251